Refund Policy

Last updated: 20 July 2026

Not delivered

Email [email protected] with the email you used at checkout and your Roblox username. We check the order, then redeliver or refund in full. We reply within 48 hours.

Wrong or missing items

If the delivery doesn't match your order, tell us within 7 days — we send the missing items or refund the difference.

After delivery

Orders are digital goods, delivered when they arrive in your mailbox. Once delivered correctly, they can't be returned, so we can't refund delivered orders — including items you've since used, sold, or traded in game.

Wrong username

We deliver to the username you enter. If you mistyped it and the items were gifted to that account, we can't take them back — contact us anyway and we'll see what we can do, but a refund isn't guaranteed in this case.

Free spin prizes

Daily-spin prizes are free promotional items with no cash value — they can't be refunded or exchanged.

Chargebacks

Please contact us before disputing a charge — genuine problems get fixed fast with a redelivery or refund. Refunds go back to your original payment method via Stripe, usually within 5–10 business days.